Page 11 - NEXUM Information Pack

Our decision to bring In House the legal function of our Credit Services work was a high profile decision carrying high expectations. NEXUM delivered their product to our expectations enabling us to complete the project to a high standard.
Conclusion
The results from a recent study established that for a typical debt within the pre-legal stage of collections activity that ultimately resulted in an agreement to pay, the time spent by a collector averaged 2.5 hours. Approximately 30 minutes related to ‘call time’ and 2 hours related to administration. After extensive review we believe that NEXUM can reduce case administration time by 70%, this represents a saving of 84 minutes per case.
During the same study it was calculated that on average a collector spends 11 minutes per case per day, based on a working day this equates to a collector being able to action 40 accounts per day. After a review of the time spent NEXUM could reduce the time spent per case to 6 minutes per case, resulting in the collector being able to action 70 accounts per day.
NEXUM is about reducing the amount of manual effort required to administer debts, the key focus is to create more negotiating time for the collectors. Systems do not collect debts, people do – but NEXUM can dramatically improve your levels of performance and productivity.
At NEXUM we can help you improve your collections efficiency, profitability and compliance across your business. Please contact us to discuss any of the following areas.
www.nexumsoftware.com Tel: +44 (0) 845 226 8184 Email: info@nexumsoftware.com